eOI is activated, but the reader does not recognize the card when trying to connect to the NIAS. The message I get is "insert the card into the reader," although the card is already in the reader, and the attempt to reinsert it is not recognized.

For smooth operation, we recommend the following tested web browsers and their versions in the Windows environment:

  • Google Chrome version 43 and higher
  • Internet Explorer version 9 and higher
  • Opera 30 and higher
  • Firefox 52.0.x.

If you use Internet Explorer, it is necessary to adjust the security settings of the browser as follows:

  • Open Internet Explorer browser
  • In the browser settings, select Internet Options
  • Select the tab Security
  • Deactivate the setting Enable Protected Mode
  • Confirm change of setting by clicking the button Apply

Repeat the entire process of identification by an identity card on the pages of e-services.

If the previous option does not give you the desired results, it is necessary to adjust the settings of the Windows system as follows:

  • Open the Control Panel and select User Accounts
  • Select Change User Account Control settings
  • Set the slider to Never notify
  • Confirm modification of the setting by clicking the OK button

Repeat the entire process of identification by an identity card on the pages of e-services.