How to regain access to My eOI Portal?

After successful registration and selection of personal access data, you can always access your user’s account by selecting the link My eOI.

When logging to My eOI, take into consideration the following:

  • After 6 consecutive attempts to enter the wrong password, your user’s account will be temporarily locked. If you have forgotten your password to access your user’s account, a request to obtain a new password can be sent via e-mail.
  • After logging to My eOI portal, at any time, you can change your e-mail address and telephone number. This e-mail address will be used to send a new password if you forget it.
  • If you have forgotten your password and you can not use the registered e-mail address, you can visit the police administration/police station in which you have applied for an identity card and submit a request to change the e-mail address.